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Solutions for database access problems
If you experience problems when trying to access a database from a remote location (home, work, school, etc.), you might try the following solutions:

  • Press the Enter Key after typing in your library card number rather than clicking on the Login button.
  • Clear your browser’s cache.
  • Make sure that you’re accessing the database through the library's databases page, instead of bookmarking the database page itself.
  • If you're using Internet Explorer as your browser, go to Tools, Internet Options, Security and set http://romeo.ci.irving.tx.us as a “trusted site.”
  • Disable or reconfigure your firewall or security software.
  • Disable any Web “accelerator” (EV1 WebJet, Earthlink Accelerator, NetZero HiSpeed, etc.).
  • If you’re having trouble accessing the Heritage Quest database, click here for possible solutions.
  • If you receive a Real Download error message, reconfigure or disable that part of Real Download.
  • If you are connected to the Internet through America Online, try accessing the database in a separate browser window (Internet Explorer, Firefox, Netscape, Opera, etc.).
  • Problems with some databases have been reported by customers using Internet Explorer 9.
    • If you still have problems, call the library at (972) 721-2606.